PRIVACY POLICY

INTERCROSS MANAGEMENT (PTY) LTD
Freight Forwarding • Customs • Project Cargo • Logistics Solutions

Last Updated: August 2026

Intercross Management (Pty) Ltd (“Intercross”, “we”, “us” or “our”) respects the privacy of our customers, suppliers, business partners, website visitors and other individuals whose personal information we process.

This Privacy Policy explains how Intercross collects, uses, stores, shares and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our website, submitting an enquiry, requesting a quotation, communicating with us or making use of our services, you acknowledge the processing practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Intercross may collect and process personal information that is reasonably necessary for our business operations and the provision of logistics services.

This may include:

• Name and surname
• Company name
• Job title or position
• Business address
• Email address
• Telephone and mobile numbers
• Billing and account information
• VAT and company registration information
• Identification information where legally required
• Shipper and consignee information
• Collection and delivery information
• Customs and clearing information
• Import and export documentation
• Commercial invoices and packing lists
• Cargo and shipment information
• Communication and correspondence with Intercross
• Information submitted through our website
• Quotation and booking information
• Supplier and service-provider information
• Technical information relating to use of our website.

We will endeavour to collect only information that is reasonably necessary for the purpose for which it is processed.

2. HOW WE COLLECT INFORMATION

Personal information may be collected:

• Directly from you
• Through our website
• Through quotation or contact forms
• By email or telephone
• Through account applications
• Through shipping and customs documentation
• From your employer or authorised representative
• From suppliers, shipping lines, airlines, agents and transport providers
• From customs or other regulatory authorities
• From publicly available sources
• Through other lawful business interactions.

Where information is supplied to Intercross regarding another person, the person providing that information is responsible for ensuring that they are authorised to provide it where required by law.

3. WHY WE PROCESS PERSONAL INFORMATION

Intercross may process personal information for legitimate and lawful business purposes, including:

• Responding to enquiries
• Preparing freight and logistics quotations
• Processing bookings
• Arranging transportation
• Freight forwarding
• Customs clearance
• Import and export processing
• Project cargo management
• Warehousing and storage
• Packing and crating
• Cargo collection and delivery
• Preparing shipping documentation
• Communicating shipment status
• Managing customer and supplier relationships
• Invoicing and account administration
• Credit control and debt collection
• Regulatory and customs compliance
• Fraud prevention and security
• Resolving disputes and claims
• Maintaining business records
• Improving our services and website
• Complying with legal obligations.

We may also process information where necessary to perform a contract, comply with a legal obligation, pursue a legitimate interest, or where you have provided consent when consent is required.

4. SHIPPING & CUSTOMS INFORMATION

Freight forwarding necessarily involves the exchange of information between multiple parties.

When Intercross arranges a shipment, relevant information may need to be provided to parties such as:

• Shipping lines
• Airlines
• Road carriers
• Overseas freight agents
• Customs clearing agents
• SARS and customs authorities
• Port and terminal operators
• Warehouse operators
• Surveyors
• Packing and crating providers
• Insurance intermediaries or insurers where requested
• Government and regulatory authorities
• Consignees and shippers
• Other parties reasonably required to complete the shipment.

Intercross will endeavour to disclose only information reasonably required for the relevant service or legal requirement.

5. SHARING OF PERSONAL INFORMATION

Intercross does not sell personal information as part of its ordinary business activities.

We may disclose personal information to third parties where reasonably necessary to provide our services, fulfil contractual obligations, protect legitimate interests or comply with the law.

Third parties may include our service providers, professional advisers, IT providers, accountants, auditors, legal advisers, financial institutions, carriers, agents and government authorities.

Where reasonably appropriate, Intercross will require service providers processing personal information on our behalf to handle such information securely and in accordance with applicable privacy requirements.

6. INTERNATIONAL & CROSS-BORDER TRANSFERS

Intercross operates in the international freight and logistics industry.

Providing international freight forwarding services may therefore require personal information and shipment information to be transferred to or accessed by recipients outside South Africa.

These recipients may include overseas agents, shipping lines, airlines, terminals, carriers, customs authorities, warehouses and other logistics providers.

Where personal information is transferred internationally, Intercross will take reasonable steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards apply where required.

Customers acknowledge that international logistics services inherently require certain shipment and contact information to be communicated internationally.

7. WEBSITE CONTACT & QUOTATION FORMS

When you submit information through the Intercross website, we may collect the information entered into the relevant form.

This may include your:

• Name
• Company
• Telephone number
• Email address
• Cargo information
• Collection and delivery locations
• Shipment requirements
• Message or enquiry.

This information will primarily be used to respond to your enquiry, prepare quotations, provide requested services and communicate with you regarding your logistics requirements.

8. EMAIL & BUSINESS COMMUNICATIONS

Intercross may retain business correspondence, emails and related records where reasonably necessary for:

• Customer service
• Shipment management
• Quotation records
• Contract administration
• Claims and disputes
• Legal compliance
• Operational records
• Financial administration.

Email communications may contain personal or commercially confidential information and should only be used by the intended recipient.

9. DIRECT MARKETING

Where permitted by applicable law, Intercross may communicate with existing customers and business contacts regarding relevant logistics services, company information or industry updates.

Where consent is legally required for electronic direct marketing, Intercross will obtain the required consent.

Recipients may request that marketing communications stop at any time.

An unsubscribe request will not prevent Intercross from sending operational communications necessary for existing shipments, accounts, contracts or legal obligations.

10. COOKIES & WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to ensure that the website functions correctly and to understand how visitors interact with it.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Remembering preferences
• Website performance
• Traffic measurement
• Analytics.

Where required by applicable law, users will be given appropriate choices regarding non-essential cookies.

Users may also manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

11. WEBSITE ANALYTICS

Intercross may use website analytics tools to understand how visitors use our website.

Information collected may include:

• Browser type
• Device type
• Pages visited
• Approximate geographic area
• Time spent on pages
• Referring website
• General website interaction information.

Where reasonably possible, analytics information will be used in aggregated or appropriately protected form.

12. SECURITY OF PERSONAL INFORMATION

Intercross takes reasonable and appropriate technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Destruction.

Security measures may include access controls, passwords, system security, backups, employee confidentiality obligations and reasonable IT security measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. DATA BREACHES

Where Intercross becomes aware of a security compromise involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where notification is required under POPIA or other applicable law, Intercross will notify the appropriate regulatory authority and/or affected data subjects as required.

14. RETENTION OF INFORMATION

Intercross will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or subsequently processed, subject to applicable legal, contractual, tax, customs, accounting and regulatory requirements.

Information may be retained for longer where reasonably necessary for:

• Legal proceedings
• Claims
• Disputes
• Regulatory requirements
• Fraud prevention
• Enforcement of agreements.

Once information is no longer reasonably required, Intercross may securely delete, destroy, de-identify or archive it as permitted by law.

15. ACCURACY OF INFORMATION

Intercross will take reasonably practicable steps to maintain accurate and complete personal information where necessary for the purposes for which it is processed.

Customers and other data subjects are encouraged to notify us when their information changes.

16. YOUR RIGHTS

Subject to POPIA and applicable law, you may have the right to:

• Ask whether Intercross holds personal information about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or destruction where legally applicable
• Object to certain processing
• Withdraw consent where processing relies on consent
• Object to direct marketing
• Lodge a complaint concerning the processing of your personal information.

Certain rights may be limited where Intercross is legally required or otherwise lawfully entitled to retain or process the information.

17. REQUESTING ACCESS OR CORRECTION

Requests relating to personal information should be submitted to Intercross using the contact details provided below.

We may require reasonable proof of identity before releasing, changing or deleting personal information to protect against unauthorised access.

Requests will be dealt with in accordance with POPIA and other applicable South African law.

18. CHILDREN’S PERSONAL INFORMATION

Intercross provides commercial freight forwarding and logistics services and does not intentionally market its services to children.

We do not knowingly collect children’s personal information through our website for marketing purposes.

Where children’s information is processed in connection with a lawful business or customs requirement, it will be handled in accordance with applicable law.

19. THIRD-PARTY WEBSITES

The Intercross website may contain links to third-party websites.

Intercross does not control the privacy practices or content of independent third-party websites.

Users should review the privacy policies of third-party websites before providing personal information to them.

20. EMPLOYEES, SUPPLIERS & BUSINESS PARTNERS

Intercross may process personal information relating to employees, applicants, contractors, suppliers, agents and other business partners where reasonably necessary for:

• Business administration
• Supplier management
• Contract management
• Payment processing
• Security
• Compliance
• Employment administration
• Legal obligations.

Such information will be processed in accordance with applicable privacy and employment laws.

21. LEGAL & REGULATORY DISCLOSURE

Intercross may disclose personal information where required or permitted by law, court order, customs requirements, regulatory obligation or lawful request from an authorised public body.

This may include disclosure to SARS, customs authorities, law-enforcement agencies, courts or other competent authorities where legally required.

22. POPIA INFORMATION OFFICER

Intercross has an Information Officer responsible for overseeing compliance with applicable privacy requirements.